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Our Work · Public Sector

Smart Municipality — Citizen Services & Municipal CRM

A citizen services & municipal CRM platform

Overview

Project at a Glance

Industry
  • Government & Public Sector
  • Enterprise Business Systems
  • Commerce, Retail & Digital Marketplaces
  • Financial Services & FinTech
Services
  • Citizen Services Platform Development
  • Municipal CRM & Workflow Automation
  • Digital Identity & Payments Integration
Client

United Arab Emirates

Key Highlights
  • Bilingual

    Arabic · English

  • United Arab Emirates

    Client Region

  • App + Web

    Online Services

Capabilities

Key Features

Identifying the friction in in-person municipal services and solving it with an online, bilingual citizen-and-CRM platform.

Citizen Service Portal (App & Web)

01 / 05

Bilingual catalogue of municipal services.

The challenge

In-Person Service Requests Are Slow and Repetitive

Residents needed to visit counters and re-submit the same documentation for every service request.

Key Challenges & Solutions

Problems we solve

The operational hurdles that stood between the business and its goals.

  1. Residents needed to visit counters and re-submit the same documentation for every service request.

    Our Solution

    Citizen Service Portal (App & Web)

    Bilingual catalogue of municipal services.

Solutions built for Public Sector

  • Government
  • Enterprise
  • Web Application
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Technology

Technology Stack

A modern, scalable technology stack built for performance, security and long-term growth.

  • UAUAE Pass
  • TaTahseel Payment Gateway
  • MoMobile App
  • WeWeb Portal
  • CRCRM Backend
  • UAUAE Pass
  • TaTahseel Payment Gateway
  • MoMobile App
  • WeWeb Portal
  • CRCRM Backend
End Results

Measurable results, delivered

The capabilities the Smart Municipality platform delivers by moving citizen services online.

Scoreboard
  • Bilingual

    Arabic · English

  • United Arab Emirates

    Client Region

  • App + Web

    Online Services

Impact Path01 / 05
Outcome 01

Enabled residents to browse, apply for, and pay for municipal services from a single bilingual app and web portal.

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Let's build what
runs your future

Tell us where you are. We reply within one business day with an engineering point of view.Tell us where you are — an idea, a platform under pressure, or an operation ready to scale. We come back within one business day with an engineering point of view, not a sales script.